FAQs

Frequently Asked Questions

We offer a no question's asked return policy at the time of delivery for non-perishable items.Fresh fruits and vegetables cannot be returned after delivery, ensuring hygiene and freshness standards.
Yes, you can track your order status. We"ll send you an email once your order is processing and another when it"s out for delivery.
Delivery times may vary depending on traffice at your location you choose. Typically, orders are processed and shipped within the time slot selected during checkout.
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), Razorpay, and more. You can choose your preferred payment option during the checkout process.
To place an order, simply browse our online store, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
Ordering groceries online with us is simple and convenient. Here"s a step-by-step guide to our process: Visit our website or mobile app to browse our wide selection of groceries. You can search for specific items or explore categories. Add the products you need to your virtual shopping cart. Before checkout, review your cart to ensure you have everything you need. You can also customize your order, specify quantities, and make any necessary adjustments. Proceed to the checkout page to review your order one last time. You can choose your preferred payment method, including credit/debit cards or digital wallets, and complete the transaction securely. Select your preferred delivery time slot. We offer flexible delivery options to accommodate your schedule.
Each email address and contact phone number can only be associated with one account
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
In case of a delay, our customer support team will keep you updated about your delivery.
The Same day Delivery is applicable to our entire range of products.
Our customer service team is available throughout the week, all seven days from 10 am to 9 pm. They can be reached at via email at support@magson.in
Our customer service team is available throughout the week, all seven days from 10 am to 9 pm.
Yes! We do have 12 brick and mortar stores in Ahmedabad and other at 13 various cities of Gujarat. For Details kindly visit our website www.magson.in